màj wiki avec retour MES lot-5 AD

wiki_old_13-05-2026/operations/troubleshooting.md

@@ -0,0 +1,566 @@
+---
+title: "Troubleshooting Guide"
+type: operation
+sources:
+  - wiki/concepts/container.md
+  - wiki/concepts/location.md
+  - wiki/concepts/stock.md
+  - wiki/concepts/task.md
+  - wiki/concepts/order-inbound.md
+  - wiki/concepts/order-outbound.md
+  - wiki/concepts/product-item.md
+  - wiki/concepts/reception.md
+  - wiki/concepts/putaway.md
+  - wiki/concepts/picking.md
+  - wiki/concepts/shipping.md
+  - wiki/concepts/replenishment.md
+  - wiki/concepts/crossdocking.md
+  - wiki/concepts/count.md
+  - wiki/concepts/stock-adjustment.md
+  - wiki/concepts/consolidation.md
+  - wiki/concepts/defragmentation.md
+  - wiki/concepts/quality-control.md
+  - wiki/concepts/manual-movements.md
+  - wiki/modules/agv.md
+  - wiki/modules/pallet-shuttle.md
+  - wiki/modules/multi-carrier.md
+  - wiki/modules/yard-management.md
+  - wiki/modules/dom.md
+  - wiki/architecture/overview.md
+  - wiki/architecture/security.md
+related:
+  - concepts/parameters.md
+  - architecture/overview.md
+  - architecture/security.md
+  - concepts/erp-interface.md
+  - concepts/transactions.md
+last_compiled: "2026-04-10"
+---
+
+# Troubleshooting Guide
+
+Organized by **symptom category**. Each entry: symptom → cause → solution. For parameter references, see [Parameters](../concepts/parameters.md). For ERP message reference, see [ERP Interface](../concepts/erp-interface.md).
+
+---
+
+## 1. Inbound / Reception
+
+### Receipt order not found from RFT
+- **Cause:** Order code unknown to WMS or ROR message not yet received from ERP.
+- **Solution:** Enable `ALLOW_CREATE_RECEPTION` to allow blind receipt creation; or have ERP resend the ROR message first.
+
+### ASN container rejected at PIE — order doesn't exist
+- **Cause:** The receipt order referenced in the ASN message has not yet arrived in WMS.
+- **Solution:** If `USE_EXCLUSIVE_RESERVE_STRICT_MODE` is inactive, container can still be received and the reserve is formalized later. If active, resolve the absent receipt order first before retrying PIE entry.
+
+### Quantity discrepancy at PIE — container sent to reconditioning
+- **Cause:** ASN pre-notified quantity doesn't match the received quantity, and the receipt order does not allow excess.
+- **Solution:** Correct the discrepancy at the reconditioning station, then retry induction into the PIE.
+
+### Receipt auto-close does not trigger
+- **Cause:** Receipt still has uncommitted lines, or at least one line allows over-receipt.
+- **Solution:** Close manually via PC, or verify that `AutoCloseReception` is active and that no lines allow excess reception.
+
+### Receipt order cannot be canceled
+- **Cause:** Stock has already been received against the order.
+- **Solution:** Use "Close" instead of "Cancel" to finalize the order; cancel only unreceived quantity.
+
+### Unexpected stock received but not accepted (lines auto-creation)
+- **Cause:** `Allow lines auto-creation` flag not enabled on the order header.
+- **Solution:** Enable the flag on the order, or manually create the missing line before reception begins.
+
+### Over-receive blocked
+- **Cause:** `LneTrmExceedPerc` = 0 or not set on the receipt order line.
+- **Solution:** Request ERP to update the line with a positive tolerance percentage, or adjust the received quantity to match the ordered quantity.
+
+### ROC / status notification not sent to ERP
+- **Cause:** WMS-ERP integration configuration issue, or integration pool stopped.
+- **Solution:** Check ERP communication settings, verify the integration application pool is running (IIS), and check message queue for backlog.
+
+### Transfer receipt order has no ASN
+- **Cause:** The source warehouse did not close the corresponding Transfer-type shipping order.
+- **Solution:** Verify the source warehouse has closed the transfer shipping order — ASN is auto-generated at that point.
+
+### Order stuck in "Receiving" status
+- **Cause:** Associated receipts are still open (not yet closed).
+- **Solution:** Close or finalize all associated receipts; the order will then advance.
+
+### Multiple stock lines created for same item at receipt close
+- **Cause:** Exclusive reserve (ASN container) splits stock into reserved and unreserved portions.
+- **Expected behavior:** Each portion has its own reserve linkage. No corrective action needed.
+
+### PIE semi-automatic: container waits indefinitely at station
+- **Cause:** Operator has not scanned the label manually after auto-read failure.
+- **Solution:** Have the operator scan the label manually at the semi-automatic PIE station.
+
+---
+
+## 2. Putaway
+
+### No valid location found — manual warehouse
+- **Cause:** All strategies exhausted; no location meets the combination of criteria + restrictions + rules. Common causes: all eligible zones full, location type mismatch, strategy sequence incomplete.
+- **Solution:** Operator must manually select a destination. Review: strategy sequence coverage, restrictions not overly restrictive, no locations marked full or locked.
+
+### No valid location found — automatic warehouse (rejection task generated)
+- **Cause:** All aisles at the relocation percentage limit, no route from current station to any candidate, or weight limit exceeded everywhere.
+- **Solution:** Container is diverted to rejection station. Review aisle relocation configuration, available routes, and weight constraints.
+
+### Aisle balancing blocks putaway
+- **Cause:** Aisle selected by balance formula has no valid locations (full or incompatible). The system does not fall back to a different aisle for that strategy.
+- **Solution:** Ensure the next strategy in the sequence has adequate location coverage; or relax aisle balance thresholds.
+
+### Container stuck in equipment (not located)
+- **Cause:** Operator ended session without completing the putaway task; container remains associated with equipment.
+- **Solution:** Resolve via manual relocation from the equipment management view in SmartUI.
+
+### Picking dedicated location (PDL) not proposed during putaway
+- **Cause:** No PDL created for this item, or PDL is for different logistic attributes.
+- **Solution:** Create a PDL for the correct item/attribute combination, or adjust the strategy sequence so that strategy 1 (assigned location) covers this item.
+
+### Cutting stock putaway fails validation at RFT
+- **Cause:** Operator entered a partial quantity instead of the full stretch quantity.
+- **Solution:** Cutting stock requires total-quantity entry. Reject partial entries and re-enter the correct full stretch quantity.
+
+### Putaway location not found for stacked LPN
+- **Cause:** Effective width (width + 2 × collapse) of the stack exceeds available location dimensions, or no strategy applies to the stack configuration.
+- **Solution:** Use the **Putaway search location trace** report on the LPN (PC required). Review excluded aisles and strategy criteria.
+
+---
+
+## 3. LPN / Container
+
+### LPN not found at expected location
+- **Symptom:** Physical LPN present but WMS shows a different location.
+- **Cause:** Manual move not recorded, or a system error occurred during a task.
+- **Solution:** Use "Location change" (PC) to correct the record without creating a task. If location unknown, use "Send to Lost & Found" and investigate transaction history.
+
+### Cannot unstack base LPN
+- **Symptom:** Unstack operation rejected.
+- **Cause:** Location has FIFO configuration, or LPN types stacked above the base are incompatible.
+- **Solution:** Move the entire stack to a stage first (enable `UNSTACK_ON_STAGE`), or use "Undo all" to break the full hierarchy at once.
+
+### Lock prevents task execution (task canceled after lock applied)
+- **Cause:** The lock type disallows picking, replenishment, or movement. Cascade effect automatically cancels in-flight tasks.
+- **Solution:** Check lock type configuration. If the reason for the lock is resolved, unlock the LPN and re-process using alternative stock.
+
+### Cannot modify LPN type or division type
+- **Cause:** LPN is not empty — still contains stock.
+- **Solution:** Pick out or move all stock from the LPN, then change the type.
+
+### ASN LPN cannot be deleted
+- **Cause:** LPN is linked to a receipt order (ROR).
+- **Solution:** Cancel or disassociate the receipt order first, or use the rejection flow (triggers `CON.CNL.ASN` → `ASK` message to ERP).
+
+### Stock shows in WMS but location is physically empty
+- **Cause:** Container moved physically without a system record (no task or manual movement registered).
+- **Solution:** Use "Send to Lost & Found" to reconcile; investigate transaction history to find the last known position.
+
+---
+
+## 4. Stock & Inventory
+
+### Stock not visible in the stock view
+- **Cause:** Stock is in a virtual location (ASN, Lost_Found, or Mov) or filtered out by active view filters.
+- **Solution:** Remove view filters; check virtual locations explicitly.
+
+### Stock in lock not assignable for picking/shipping
+- **Cause:** User or receiving status active on the stock prevents shipping.
+- **Solution:** Release the lock manually (Quality Control view) or via STR message from ERP; or add the required status to the SOR line.
+
+### Cannot adjust ASN container stock
+- **Cause:** Stock is in a pre-notified container not yet received.
+- **Solution:** Complete the reception first; adjustments on received stock are then available.
+
+### Cannot adjust client stock
+- **Cause:** Stock is prepared for a shipping order inside a client container.
+- **Solution:** Un-prepare the stock via Shipping management, then adjust.
+
+### Adjustment fails — reason required
+- **Cause:** No adjustment reason selected; none configured for the Adjustment capture process.
+- **Solution:** Create reasons in `Masters > Adjustment reasons`; select one before submitting the adjustment.
+
+### Cannot decrease stock below zero
+- **Cause:** System prevents negative stock by default.
+- **Solution:** Verify stock is actually at the expected location. If the physical stock is missing, run a count on the location.
+
+### STV not sent to ERP after adjustment
+- **Cause:** The adjusted stock belongs to an open reception.
+- **Solution:** Close the reception first; the STV message is sent at reception close.
+
+### Quantity jumps unexpectedly after a quantity-decrease adjustment
+- **Cause:** Other stock lines from the same item were consolidated with this one at some point.
+- **Solution:** Separate stock lines if needed; use the "From multiple receptions" selection to target specific lines.
+
+---
+
+## 5. Picking / Order Preparation
+
+### Order line stays incomplete — no stock assigned
+- **Cause:** All stock assignment strategies exhausted without finding eligible stock. Typical causes: stock status blocks picking, count task active on the picking location, no PDL configured for item, extraction errors at candidate locations.
+- **Solution:** Check stock statuses, cancel any active count tasks on the location, verify PDL configuration, resolve extraction errors.
+
+### Picking task not proposed by system (despite stock assigned)
+- **Cause:** The picking location has a lock preventing picking, or the aisle is blocked.
+- **Solution:** Resolve the lock or block; or trigger a location reassignment.
+
+### PTL device not illuminating
+- **Cause:** PK station not configured for PTL, PTL device/controller disabled, or MP has more than one container when auto-destination is expected.
+- **Solution:** Check workstation configuration and PTL device/controller status.
+
+### Grouped picking reverts to individual
+- **Cause:** A compatibility condition failed (logistic attribute capture required, or MP has stock from a different order).
+- **Solution:** Check PK station configuration and the current MP state.
+
+### Excess over-picking
+- **Cause:** Operator picked more than requested; system reduces remaining tasks for the same item by the excess.
+- **Solution:** If the order doesn't allow excess, an error is thrown and the operator must undo the excess immediately.
+
+### Cutting stock: wrong length cut
+- **Cause:** Cutting stock requires exact-quantity handling.
+- **Solution:** Register an incidence, recut to the correct length; re-enter the old stretch into inventory with the corrected quantity.
+
+### Client container full before order complete
+- **Cause:** Container capacity exhausted mid-picking.
+- **Solution:** Operator uses the "close container" action on the RFT; a new client container is created automatically for remaining tasks.
+
+### Item not appearing in stock assignment
+- **Cause:** No shipping profile assigned, or the shipping profile excludes the stock's current status.
+- **Solution:** Verify the item's shipping profile; check required/rejected status flags on the SOR line.
+
+### Substitute not used during stock failure
+- **Cause:** Substitutes not configured in the shipping profile, or not enabled on the SOR line (`LneTrmAlternative`).
+- **Solution:** Check shipping profile substitution mode and enable substitute usage on the order line if needed.
+
+---
+
+## 6. Shipping
+
+### Order stays in "Created" after release attempt
+- **Cause:** Stock assignment failed for all lines (no eligible stock). Common causes: stock status blocks picking, locations locked, active count tasks, missing PDL configuration.
+- **Solution:** Check stock statuses, resolve location locks, cancel conflicting count tasks, verify PDL setup.
+
+### Tasks generated but no operator picks up
+- **Cause:** Tasks assigned to specific equipment that is offline, or operator is logged into the wrong zone/sub-warehouse.
+- **Solution:** Check equipment assignment on the order; clear if no specific equipment should be required.
+
+### Route containers loaded in wrong order
+- **Cause:** Operator ignored system warnings or route stop numbers are incorrectly configured.
+- **Note:** Route stop numbers must be in **reverse delivery sequence** (last stop loaded first) to ensure correct unloading order.
+
+### Consolidation station not receiving containers
+- **Cause:** Consolidation station assigned after order release. Only new container movements route to the station post-assignment.
+- **Solution:** Assign the consolidation station before order release for all prepared containers to be re-routed.
+
+### Load closed without all containers
+- **Cause:** Partial close triggered (intentional or misconfigured).
+- **Solution:** ERP receives load-close notification; track missing containers manually or assign them to a new load.
+
+### Order mixing containers rejected
+- **Cause:** Two orders cannot mix per the mixing strategy (different customer, incompatible logistic attributes).
+- **Solution:** Review mixing strategy criteria; create a separate strategy for these order types if mixing should be allowed.
+
+### PS group not releasing containers to outbound
+- **Cause:** PS group not assigned to the order, or all PS stations in the group are locked.
+- **Solution:** Assign the PS group to the order or unlock the PS stations.
+
+### SOF not sent after order close
+- **Cause:** WMS-ERP integration issue, or order was closed without an active ERP connection.
+- **Solution:** Check integration configuration; retry via forced resend if the functionality is available.
+
+### Cannot cancel order — stock already prepared
+- **Cause:** Picking tasks have been completed; stock is in a client container.
+- **Solution:** Undo preparation (un-prepare from the consolidation or truck loading view) before canceling.
+
+### Excess stock prepared on a line
+- **Cause:** Over-allocation due to containerized or indivisible stock.
+- **Solution:** Use the "Return excess" operation before closing, or configure `LneQtyAllowExcess = 0` on the order.
+
+---
+
+## 7. Replenishment
+
+### Replenishment task not generated for empty PDL
+- **Cause:** "Automatic replenishment" not enabled on the PDL, no stockout strategy active, or no valid source stock found.
+- **Solution:** Enable automatic replenishment on the PDL; verify source location availability and stock status.
+
+### PDL not proposed for picking despite having stock
+- **Cause:** Stock assignment strategy does not prioritize PDLs, or PDL logistic attributes don't match the shipping order line.
+- **Solution:** Check strategy "Prioritize picking dedicated locations" flag and PDL attribute configuration.
+
+### Dynamic PDL created with wrong capacity
+- **Cause:** The shipping order was created or canceled between background job runs.
+- **Expected behavior:** Capacity is recalculated on the next job run. No manual intervention needed if the job is running correctly.
+
+### Replenishment task generated but not executed
+- **Cause:** Replenishment source has a lock, the aisle is blocked, or no route exists between source and PDL.
+- **Solution:** Resolve the lock/block; check route configuration.
+
+### Stock mixing conflict at PDL during replenishment
+- **Cause:** Different logistic attribute values at the PDL during unload.
+- **Note:** System does NOT block the task (to avoid deadlock), but warns the operator. If mixing is undesired, configure the PDL with specific required logistic attributes.
+
+### PDL released unexpectedly
+- **Cause:** "Delete when empty" flag is enabled on the PDL.
+- **Solution:** Disable "Delete when empty" for year-round items; use only for seasonal items.
+
+### Cutting stock replenishment not triggered
+- **Cause:** Pending tasks exist for the reel in the PDL location, which blocks demand-strategy replenishment.
+- **Solution:** Wait for current tasks to complete, or add a stockout strategy as well (overrides the task-pending check).
+
+---
+
+## 8. Count / Stock Adjustment
+
+### Count order stuck in "Releasing"
+- **Cause:** Automatic warehouse — containers are still moving at release time.
+- **Solution:** Wait until all containers have reached a static location, then release the count order.
+
+### Count line shows conflict icon — no stock
+- **Cause:** Item count line requested for an item with zero stock in the warehouse.
+- **Solution:** Use "Force Close" to finalize the line; review item master to understand the discrepancy.
+
+### Count line shows conflict icon — location not configured for count
+- **Cause:** Location does not have the "Allow count" flag enabled in EasyS.
+- **Solution:** Fix the location configuration in EasyS, or delete the problematic line.
+
+### COF message not sent to ERP after count close
+- **Cause:** Count originated from a COR request and still has pending adjustments (double validation active).
+- **Solution:** Validate or cancel all pending adjustments in `Warehouse > Stock adjustments`.
+
+### Cycle count generates uneven task distribution
+- **Cause:** Volatile stock levels change mid-iteration (especially with item-based schedules).
+- **Expected behavior:** Task distribution adjusts dynamically. Fine-tune schedule parameters if distribution is too uneven.
+
+### Cannot re-release a cycle count after cancel
+- **Cause:** By design — cycle count orders are non-re-releasable.
+- **Solution:** Create a new manual count for the affected locations.
+
+### No adjustment reasons visible on RFT
+- **Cause:** No reasons configured for the "Adjustment" capture process.
+- **Solution:** Add reasons in `Masters > Adjustment reasons`.
+
+### Adjustment applies but no STK.ADJ transaction visible
+- **Cause:** Double validation is active for this item; adjustment is in "Pending" state.
+- **Solution:** A manager must validate or cancel the pending adjustment in `Warehouse > Stock adjustments`.
+
+---
+
+## 9. Quality Control & Locks
+
+### STC message not sent to ERP after quality lock
+- **Cause:** Reception associated with the stock is still open.
+- **Solution:** Close the reception first; STC is sent at reception close.
+
+### Automatic unlock not happening
+- **Cause:** The background job `Delete_StockStatusJob_PR` is disabled or not running.
+- **Solution:** Check job status in `Configuration > Jobs`; verify it is scheduled to run every 15 minutes.
+
+### Picking tasks not canceled after quality lock applied
+- **Cause:** The stock status (lock type) does not have "blocks picking" configured.
+- **Solution:** Check the stock status master configuration for the applied status; enable "blocks picking" if required.
+
+### Cannot unlock stock from RFT
+- **Cause:** Operator role lacks access to the "Quality" menu.
+- **Solution:** Assign the appropriate station role/menu permission to the operator's profile.
+
+### Cutting stock: partial lock not splitting correctly
+- **Cause:** Non-consolidating UoM not configured for the item.
+- **Solution:** Verify cutting item configuration; check the UoM consolidation flag.
+
+### STC generated without lock being set
+- **Cause:** Reception was already closed at the time of the lock request.
+- **Expected behavior:** Open receptions suppress STC; closed receptions trigger STC immediately on lock.
+
+---
+
+## 10. Tasks & Automation
+
+### Task stuck in "Generated" state
+- **Cause:** Assigned equipment is offline, or no equipment can access the task's work zone.
+- **Solution:** Release the equipment assignment; reassign to available equipment or leave unassigned for any qualified equipment.
+
+### Task created but not assignable
+- **Cause:** Equipment type incompatible with the container type specified in the task.
+- **Solution:** Assign different equipment; check equipment-container type compatibility configuration.
+
+### Task cannot be manually completed
+- **Cause:** Task type is picking, counting, stock replenishment, kit assembly, or consolidation — these must be completed through their respective process screens.
+- **Solution:** Complete via the appropriate screen (picking station, count screen, etc.).
+
+### Movement stuck "In Execution"
+- **Cause:** Automatic warehouse malfunction or communication failure.
+- **Solution:** Use "Movement Release" to reset the movement back to Pending; investigate the automation incident.
+
+### Task canceled — container not found at location
+- **Cause:** Operator reported the wrong location at cancellation, or the container was moved without a system record.
+- **Solution:** Run a count on the expected location; use Lost & Found if needed.
+
+### Automatic warehouse tasks not generating
+- **Cause:** Background job (replenishment/defragmentation planner) not running.
+- **Solution:** Check `Control > Jobs` in SmartUI; verify the relevant job is active and its schedule is correct.
+
+---
+
+## 11. AGV & Pallet Shuttle
+
+### AGV notification events — full error code table
+
+| Code | Error |
+|------|-------|
+| 1001 | Incorrect load station |
+| 1002 | Incorrect unload station |
+| 1003 | Duplicate transport order |
+| 1004 | Invalid operation type |
+| 1010 | Unload station modification error (phase 03+) |
+| 1011 | Priority modification error (after assignment) |
+| 1012 | Inactive transport order |
+| 1013 | Null task number |
+| 1014 | Inconsistent AGV movement (e.g., unload when not loaded) |
+| 2003 | Extraction error at non-storage location |
+| 2004 | Putaway error at non-storage location |
+| 2005 | Manual cancellation from AGV interface |
+| 2500 | Communication error — sending order |
+| 2501 | Communication error — priority update |
+| 2502 | Communication error — cancellation |
+| 2503 | Communication error — destination change |
+
+### AGV extraction error
+- **Behavior:** No container found at pickup location.
+  - Conventional rack / APS: task canceled; location marked with **"Mark for review"** lock type.
+  - Other storage: task canceled; location marked with **"For AGV"** lock type.
+  - Non-storage (stage/dock): task NOT canceled; AGV held pending manual action; user notified.
+- **Solution:** Physically verify the location; resolve via count or manual relocation; clear the lock after resolution.
+
+### AGV putaway error
+- **Behavior:** Destination occupied.
+  - Conventional rack / APS: WMS searches for a relocation; destination marked with "Mark for review" lock type.
+  - Other storage: relocation search; destination marked with "For AGV" lock type.
+  - Non-storage: AGV held pending manual action; user notified.
+
+### Pallet Shuttle fault flag
+- **Cause:** Multiple possible causes; details in PS diagnostic log.
+- **Solution:** Reset → retry. If flag re-activates: all PS tasks canceled, PS unavailable for new tasks; user notified. Investigate physical PS condition.
+
+### Pallet Shuttle tilt error
+- **Cause:** PS is mispositioned in the channel.
+- **Solution:** Reset → retry. Same escalation as fault flag if persistent.
+
+### Pallet Shuttle low battery
+- **Behavior:** PS completes current tasks → returns to pickup position → disconnects → awaits AGV dispatch to charging station. If no charging station is available: user is notified.
+
+### PS task in process — cannot be canceled
+- **Cause:** AGV system is already involved in the movement.
+- **Note:** Only tasks in "Pending" state (waiting/pending shipping with CREATE action) can be canceled. Tasks in any other state must complete.
+
+---
+
+## 12. ERP Integration
+
+### ERP messages not processed (queue backlog)
+- **Cause:** Integration application pool stopped or message queue backed up.
+- **Solution:** Check the Integration IIS pool; restart if stopped. Review integration logs for parsing errors.
+
+### API calls return HTTP 401
+- **Cause:** API key expired or invalid.
+- **Solution:** Regenerate the API key in the integration configuration.
+
+### ASN reserve not created at receipt
+- **Cause:** The expected outbound order did not exist at receipt time and the reserve validity deadline (`ExpectedReserveValidDate`) has passed.
+- **Solution:** Check `ExpectedReserveValidDate`; re-create the reserve manually on the outbound order if needed.
+
+### DOM: assignment error on sales order (no node passes orchestration)
+- **Cause:** No node passes all 5 orchestration stages (region → carrier → stock → capacity → strategies).
+- **Solution:** Check geographic region config, carrier-node assignments, stock availability at nodes, and node workload configuration.
+
+### DOM: geolocation failure
+- **Cause:** Delivery address is not geocodable (missing or invalid country/postal code).
+- **Solution:** Verify address contains a valid ISO country code and postal code.
+
+### Multi-Carrier: cannot create delivery
+- **Cause:** No carrier assigned to the shipping order, and no auto-selection rule matches.
+- **Solution:** Assign carrier via SOR message or configure an auto-selection rule.
+
+### Multi-Carrier: tracking number error
+- **Cause:** Carrier tracking files missing from server directory.
+- **Solution:** Copy carrier-provided tracking files to the configured archives directory.
+
+### Yard Management: cannot assign dock to appointment
+- **Cause:** Dock not compatible with the appointment's commodity or vehicle type.
+- **Solution:** Check and update dock compatibility configuration.
+
+---
+
+## 13. System / Infrastructure
+
+### IIS application pool stopped
+- **Cause:** Background job crash or unhandled exception.
+- **Solution:** Check Windows Event Log and application logs; restart the pool after diagnosing the root cause.
+
+### RF terminal cannot connect
+- **Cause:** WIFI network issue or IIS binding misconfiguration.
+- **Solution:** Verify WIFI connectivity; check IIS site bindings for the RF application.
+
+### "Development environment" error in browser
+- **Cause:** `ASPNETCORE_ENVIRONMENT` is set to `Development` on a production server.
+- **Solution:** Change the environment variable to `Production` and restart IIS.
+
+### 3PL client sees other owners' data
+- **Cause:** Owner Extensions module not configured.
+- **Solution:** Enable the Owner Extensions module and assign the correct owner to the 3PL user.
+
+### User cannot access a menu
+- **Cause:** Role missing the required menu permission.
+- **Solution:** Add the menu item to the user's role in AD configuration.
+
+### RF terminal login rejected
+- **Cause:** User has no station role assigned for that station type.
+- **Solution:** Assign the appropriate station role to the user.
+
+---
+
+## 14. Master Data & Configuration
+
+### Item cannot be received
+- **Cause:** No reception profile assigned to the item.
+- **Solution:** Assign a reception profile before creating any receipts for this item.
+
+### Location not offered in putaway
+- **Cause:** Location is full, locked for putaway, in the wrong storage zone, or has a type/capacity mismatch.
+- **Solution:** Check the full flag, lock types, storage zone configuration, and container type compatibility.
+
+### Cannot change FIFO/LIFO on a location
+- **Cause:** Location is not empty.
+- **Solution:** Empty the location completely before changing the FIFO/LIFO setting.
+
+### Lock not recalculating reserves
+- **Cause:** Lock type has "Allow reserving" enabled.
+- **Note:** Only locks with "Allow reserving" **disabled** trigger reserve recalculation.
+
+### Mixing error at reception
+- **Cause:** Logistic profile "Allow mixing" set to No for a logistic attribute, and two different values are present in the container.
+- **Solution:** Receive items in separate containers, or enable mixing in the logistic profile.
+
+### Days-of-life validation fails at shipping
+- **Cause:** Stock end-of-life date < current date + required days specified on the SOR line.
+- **Solution:** Ship with other eligible stock, or explicitly allow expired stock on the order if business rules permit.
+
+### Consolidation orders generated but no tasks created
+- **Cause:** PK station not in "All Modes" or "Consolidation Only" working mode.
+- **Solution:** Update the picking station working mode configuration.
+
+### Defragmentation tasks not generated
+- **Cause:** No valid destination location found for any candidate container.
+- **Solution:** Check zone configuration in strategies; verify putaway strategies are defined for target zones.
+
+---
+
+## Related
+
+- [Parameters](../concepts/parameters.md) — Full parameter reference; values controlling most behaviors above
+- [ERP Interface](../concepts/erp-interface.md) — All ERP message types, fields, and error codes
+- [Transactions](../concepts/transactions.md) — Transaction codes for audit trail investigation
+- [Security](../architecture/security.md) — Role and permission configuration
+- [System Architecture](../architecture/overview.md) — IIS pools, background jobs, infrastructure
+- [Quality Control](../concepts/quality-control.md) — Stock status lock/unlock system
+- [AGV](../modules/agv.md) — Full AGV error code reference
+- [Pallet Shuttle](../modules/pallet-shuttle.md) — PS diagnostics and error handling